Terms & Conditions

CANCELLATION POLICY

Cancellations 7 days prior to the scheduled tour are subject to a 50% penalty fee. No-show or cancellations within 48 hours of the scheduled tour are subject to a 100% penalty fee. All tickets are purchased in advance and therefore are non-refundable.

COMPANY DISCLOSURE

While we strive to meet our clients’ requirements, Walks Inside Rome are not responsible for any circumstances not within our control that prohibit any tour.[1] For example: closure of the Vatican facilities due to unannounced reasons or other, natural disasters, prohibition of site entrance due to noncompliance with site regulations, etc. Policies and regulations are subject to change. It is your responsibility to meet your tour at arranged points and time and to make sure you comply with site regulations concerning such aspects as clothing and bags.

PERSONAL DATA PROTECTION

Walks inside Rome shall tread any personal data made available to it in accordance with the current legislative provisions (Decree no. 196/2003). All personal data collected will be used solely by Walks Inside Rome to provide the services or activities requested and to provide customers with information about our activities and events. The data will be stored in digital and/or in archive files and it will not be disclosed or disseminated to third parties without express consent from the data subject.

You have the right to: a) obtain updating, rectification or, where interested therein, integration of the data; b) obtain erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed; c) to obtain certification  to  the  effect  that  the  operations as per letters a) and b) have been notified, as also related to their contents, to  the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

TICKETS & GRATUITIES

Tickets for some tours need to be paid on spot, please make sure to check what is included in your tour package. Tips and gratuities for guides, waiters, drivers, etc. are not included.

 

Please let us know if there are any unclear details listed above. Should you have further questions, please do not hesitate to e-mail us to walksinsiderome@gmail.com or contact us via the numbers listed below. We look forward to welcoming you in Rome!

 

[1] For all VATICAN TOURS please note that St Peter’s basilica is an active religious centre and is strongly influenced by liturgical ceremonies and needs, we are therefore not responsible for any inconvenience resulting from sudden closure of the basilica; Knees and shoulders have to be covered, no backpacks, big handbags, or big umbrellas are allowed. For the Early Morning Vatican tour it is crucial to be punctual at 7:30 am at the Vatican Museum entrance, at Viale Vaticano 100. For the COLOSSEUM TOURS No backpacks nor big handbags are allowed. Please leave all large items at the hotel for all tours!