Frequently Asked Questions

How do prices differ between private tours and small-group tours?

Private tours are priced according to the length (number of hours) of the tour whereas Small Group tours are charged on a per-person basis and include entrance fees to museums and other sites visited during the tour.

Will I need to confirm my tour once I arrive?

Once we confirm your tour via e-mail, you do not need to call or reconfirm unless you are cancelling or modifying your tour. Please be sure to arrive at the meeting point on time. Details regarding meeting points and times will be indicated on your confirmation email.

What is the minimum/maximum number of participants for small-group and private tours?

We promise 12 participants or fewer on our small group tours and no minimum or maximum number for private tours.

May I show up at the meeting point without an advance booking? If advance booking is required, how far in advance should I book?

In order to offer you the best possible service, we require you to book in advance. In this way we can ensure our best guides and often sold-out Skip the Line entrance tickets will be available for you. In order to guarantee reservations for the tours, dates and times you prefer, we suggest you book at least two weeks in advance. However, if you are pressed for time and planning last minute, we will do our best to accommodate your itinerary on short notice. If it's possible, we can make it happen!

Are prices reduced for children?

Vatican Museum tickets are reduced for children aged 6 to 18; children 5 and under enter the Museum for free. During peak season, there are no discounts for children for the Early Morning Vatican Tour. In general, children between 6-16 get a discount on the entrance fees, and children younger than 6 get entrance tickets for free. Contact us directly about pricing.

Can you arrive pick-up service at my hotel?

Pick-up in your hotel is available for private tours only. You can choose between hotel pick up or our meeting point.

Is it secure for me to pay online?

Our website is secure for payments and there should not be any issues paying online. You are also welcome to call or email us your payment info for extra precautions.

Is there a dress code for entering the churches featured in the tours? And if so, what is it?

All religious sites in Italy forbid shorts, bare shoulders or skirts above the knee. We advise you follow this mandate for all other churches.

I completed a reservation request / I sent an inquiry to info@secretsitaly.com, but have not yet received a confirmation or response. How do I reach your office?

We promptly answer every inquiry within 1 to 2 business days. Please check your junk mail to see if our mail was drop there. For further inquiries feel free to contact us directly at the following number:

M. +39 388 3646013